Note: This resource may incur additional costs from Sigma Marketplace.

In hectic and stressful environments, such as hospitals, the incidence of violence takes its toll on nursing staff. When situations become volatile, when tempers rise, and situations become unbearable, nurses can use strategies such as training in how to hold critical conversations, to prevent disruptive and harmful behaviours.

This course will provide nurses with the knowledge and tools to appropriately react to a crucial conversation when under stress. Using adult learning principles, nurses will be educated on creating a safe environment to hold a crucial conversation so that true dialogue and communication can occur in the high stressed, high paced environments.