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Holding Difficult Conversations at Work

CPDTime.

30m

Updated 08 Mar 2024 Certificate

Holding difficult conversations at work is likely to be one of the more challenging aspects of employment, particularly in a high-stress environment such as healthcare. This Ausmed Training Module will assist staff to be better prepared and able to hold difficult conversations, whether it is with patients and their relatives, colleagues or as a manager to another staff member.

Content

7 Video Units • 12 Questions

Pre-reflection

1 Question

1. Holding Difficult Conversations at Work Introduction

1 Question

2. Principles Underpinning Difficult Conversations

2 Questions

3. The Employee’s Perspective

1 Question

4. The Employer’s Perspective (Before the Meeting)

4 Questions

5. The Employer’s Perspective (During the Meeting)

1 Question

6. The Employer’s Perspective (After the Meeting)

1 Question

7. Conclusion

Post-reflection

1 Question

What you'll learn:

Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.

Recognise that conversations at work can be difficult for everyone taking part in them.

Implement a range of strategies that can help you to manage and engage in a difficult conversation.

Who it's for:

This module is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.