You may be overjoyed to hear that interacting with dogs can have a variety of health benefits.
However, before you invite man’s best friend into your care facility, several considerations need to be made to ensure that clients, volunteers, visitors, staff and dogs can all have a safe and enjoyable experience.
Types of Dogs in Healthcare Settings
The main types of dogs that you may encounter in healthcare settings are:
Assistance dogs that are specifically trained to perform tasks in order to assist a person living with disability. Examples of such tasks include:
Assisting people with vision or hearing impairment
Pulling wheelchairs
Assisting with balance
Turning lights on and off
Opening and closing doors, drawers and fridges
Assisting with making beds
Retrieving or picking up objects or clothing
Pushing pedestrian crossing buttons
Alerting to danger
Alerting to seizures, low blood sugar or other medical issues
Alerting to allergens
Finding and leading others to the owner
Preventing impulsive or destructive behaviours related to psychiatric or neurological disability
Animal-assisted therapy dogs that are trained to assist in individualised programs (under professional supervision) to improve people’s physical, social, emotional and/or cognitive functioning
Therapy dogs that attend the premises alongside handlers for ‘meet and greet’ activities aimed to reduce people’s anxiety, improve self-esteem and encourage interaction
Visiting or resident companion dogs (pets).
(Healthdirect 2023; SESLHD 2024; First2Care 2022)
Assistance dogs are specifically trained to perform tasks in order to assist a person living with disability.
Are Dogs Allowed in Healthcare Settings?
Under the Commonwealth Disability Discrimination Act 1992, assistance dogs have the right to be taken into public places (Healthdirect 2023). However, there may be an exception if the owner is in a space where their disability is being addressed by means other than the dog, or where there are strict sterility requirements (e.g. an operating theatre) (Assistance Dogs Australia 2022; Animal Welfare Victoria 2020).
Assistance dogs may also need to pass a Public Access Test (PAT) (depending on the jurisdiction) in order to prove they meet the minimum standards for public access rights. These include:
Being non-aggressive
Obeying commands
Being quiet (not barking)
Having experience in real-life situations
Being calm in confined and crowded spaces
Being calm in noisy and stressful situations.
(PTV 2019)
Unlike assistance dogs, ‘companion’, 'therapy' and 'emotional support' dogs are not recognised by Australian legislation and have no public access rights (Dog and Cat Management Board 2025; Canine Essentials 2016). Therefore, whether or not these dogs are permitted in healthcare settings and for what purposes is up to the discretion of an individual organisation.
Despite this, it’s reasonable to expect that other non-assistance dogs have basic ‘good manners’ and meet the same standards as assistance dogs when in public (Canine Essentials 2016).
What are the Benefits of Dogs in Healthcare Settings?
In addition to offering practical assistance with daily tasks (in the case of assistance dogs), animal interaction has several other physical, psychological and social benefits.
Studies have found that interacting with, stroking and petting animals lowers blood pressure and reduces levels of the stress hormone cortisol. Animals may also decrease loneliness, improve mood and help people feel socially supported (Better Health Channel 2015; NIH 2018).
Furthermore, people who own or interact with animals are overall more healthy than those who do not. Older people who interact with animals have been found to recover from illness and surgery more quickly, deal with stress more easily, and are less likely to experience heart disease (Aged Care Guide 2025).
In healthcare settings, interacting with animals may:
Increase quality of life
Encourage positive emotions and attitudes
Increase energy levels
Decrease tension, fatigue and confusion
Re-engage people who are unresponsive to other therapies
Help people feel needed and comforted
Make a sterile healthcare environment feel more homely
Have a soothing and calming effect
Delay the effects of ageing by increasing physical activity, socialisation and mental function.
(Aged Care Guide 2025)
Interacting with, stroking and petting animals lowers blood pressure and reduces levels of the stress hormone cortisol.
Risks Associated With Dogs in Healthcare Settings
While there are several benefits associated with the presence of dogs in healthcare settings, there are also three main areas of risk:
Infection
Allergies
Health and safety.
(RCN 2025)
Let’s look at how each of these risk areas can be addressed.
Note: The following guidance mostly pertains to non-assistance dogs that are not protected by the Commonwealth Disability Discrimination Act 1992. Always refer to your local policies and procedures on animal visits.
Infection Control
It's possible, albeit highly unlikely, for dogs to transmit zoonotic pathogens such as methicillin-resistant Staphylococcus aureus, Clostridioides difficile, Campylobacter, Salmonella and even rabies virus to humans (Smith 2012; Murthy et al. 2015).
In order to minimise the risk of infection, it’s recommended that healthcare organisations:
Disallow dogs experiencing illness or diarrhoea from entering the premises until they have received treatment and are cleared of their illness
Ensure dogs are house-trained
Ensure all clients, volunteers, visitors and staff perform hand hygiene after touching or toileting dogs
Ensure healthcare staff always perform hand hygiene prior to and after entering clinical areas
Ensure healthcare staff do not hold dogs against their uniform (to prevent contamination)
Use personal protective equipment (PPE) to prevent clothing and staff uniforms from being contaminated
Always use barriers such as sheets or towels if a dog is to sit or put its feet on a bed
Don PPE when cleaning dog urine or faeces, and immediately dispose of excretions in a sealed clinical waste bag
Steam clean any furniture that is soiled by dog urine or faeces
Have an action plan in place in the event of transmissible diseases
Follow standard precautions when handling dogs, preparing dog food and cleaning dogs
Only allow dogs to visit clients with surgical wounds if the wounds are sufficiently covered
Disallow dogs from licking anyone
Ensure dogs are clean and well-groomed prior to visitation
Disallow dogs from entering intensive care units, emergency departments, operating theatres, sterile areas, food preparation areas, dining areas, maternity units and special care nurseries.
(WACHS 2025; SESLHD 2024; RCN 2025)
Allergies
Dog allergies are common. Before a dog is allowed on the premises, it should be determined whether any person in the facility has a significant dog allergy. If so, it’s important to consider where interactions with the dog will occur to reduce the risk of adverse reactions (RCN 2025).
If the dog is visiting only one specific person, the interaction might be most suitable in a separate room or cubicle. If the dog is visiting a group, a communal dayroom might be the most appropriate option (RCN 2025).
Health and Safety
Always ensure dogs are on-leash, under control and accompanied by a handler at all times.
Healthcare organisations allowing dogs into the premises should take reasonable steps to ensure the safety of clients, volunteers, visitors, staff and the dog itself (RCN 2025).
Visiting or resident dogs should be behaviourally sound. Ideally, dogs should be assessed by a qualified behavioural trainer to determine:
The risk of injury (e.g. bites) to other animals and people
The dog’s temperament
Whether the dog is suitable to visit the specific healthcare environment
Reactivity to noises, other animals and unfamiliar people.
(WACHS 2025)
It’s also essential to consider potential barriers people may have in relation to interacting with dogs, for example:
National Institutes of Health 2018, ‘The Power of Pets: Health Benefits of Human-Animal Interactions’, News in Health, viewed 17 April 2025, https://newsinhealth.nih.gov/2018/02/power-pets